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GLOBAL NEWS

Verizon Uses Generative AI to Retain 100,000 Customers, Says CEO Hans Vestberg

According to CEO Hans Vestberg, Verizon uses generative AI to connect consumers with the appropriate agents, anticipate the reason behind a call, and

According to CEO Hans Vestberg, Verizon uses generative AI to connect consumers with the appropriate agents, anticipate the reason behind a call, and shorten shop visits to retain 100,000 customers this year. The AI can anticipate call causes 80% of the time, with over 170 million calls each year, matching 60,000 call agents optimally. This programme intends to improve customer experience and lower churn, along with several other AIbacked customer service upgrades introduced earlier this year. With 70 million store visits a year and 145 million cellular retail connections by 2023, Verizon anticipates these AI improvements will increase profitability and reduce churn while protecting customer privacy on its network. Read More..

B2B Tech News | 1 months ago      

AMD Investigates Data Breach Claims by Cybercriminal Group "Intelbroker"

Advanced Micro Devices AMD declared that it is investigating allegations that a cybercriminal group called "Intelbroker" stole company data. The chipm

Advanced Micro Devices AMD declared that it is investigating allegations that a cybercriminal group called "Intelbroker" stole company data. The chipmaker is evaluating the incident and the possible consequences of the breach in close collaboration with law enforcement and an outside hosting partner. According to media sources, various sensitive data may have been compromised, including financial records, client databases, and information about upcoming products. Following the announcement, AMD shares saw a little decrease in extended trading. Read More..

B2B Tech News | 1 months ago      

Schneider Electric Unveils EcoStruxure for Life Sciences to Drive Pharma 4.0 Transition

Schneider Electric has introduced EcoStruxure for Life Sciences, a software solution intended to accelerate the shift to Pharma 4.0 by improving produ

Schneider Electric has introduced EcoStruxure for Life Sciences, a software solution intended to accelerate the shift to Pharma 4.0 by improving productivity and decarbonising the pharmaceutical industry. This IoTenabled system uses supply chains, manufacturing, intelligent facilities, and sustainability practices to reduce carbon emissions by 70%. It emphasises lowering Scope 1, 2, and 3 emissions while fostering circularity, process electrification, sustainability by design, green power, and water conservation. Some salient characteristics are realtime water tracking, process optimisation, integration of renewable energy, carbon capture, green hydrogen solutions, and collaborative robot utilisation. Data management is supported by the AVEVA PI System, which also offers operational insights and increased productivity. This launch aims to improve sustainability and assist the pharmaceutical business in meeting climate targets. Read More..

B2B Tech News | 1 months ago      

Oracle APEX Introduces AI Assistant for Natural Language Application Development

The company has included new AI functions with the most recent version of its lowcode development platform, Oracle APEX. With the APEX AI Assistant, d

The company has included new AI functions with the most recent version of its lowcode development platform, Oracle APEX. With the APEX AI Assistant, developers can now easily construct apps with conversational interfaces, generate SQL statements, execute oneclick debug adjustments, and use natural language prompts. This invention simplifies complicated code, allowing featurerich apps to be developed more quickly. A free feature of Oracle Database called Oracle APEX allows applications to be created 20 times faster with 100 times less code. With over 21 million apps developed and 850,000 developers utilising the platform worldwide, the AI improvements are intended to increase productivity, optimise development procedures, and offer cuttingedge features like conversational AI conversations and semantic searches for a more engaging user experience. Read More..

B2B Tech News | 1 months ago      

Tesla Files $1 Billion Lawsuit Against Matthews International Over Trade Secret Theft

Tesla has sued former supplier Matthews International in federal court in California, claiming that trade secrets about the companys cuttingedge batte

Tesla has sued former supplier Matthews International in federal court in California, claiming that trade secrets about the companys cuttingedge battery manufacturing technology have been stolen and misused. According to the complaint submitted on Friday, Matthews should be compensated for more than $1 billion for allegedly disclosing to rival companies Teslas trade secrets for producing dry electrode batteries. In response, Matthews declared that Teslas lawsuit was an attempt to intimidate and unlawfully take ownership of Matthews intellectual property and vowed to mount a strong defence. Tesla claims that Matthews filed patents utilising its inventions without permission, disclosing private information, and sold devices carrying its trade secrets to unidentified rivals. To stop future use of its trade secrets, Tesla asks the court to step in and demand that Matthews provide over its patent applications in exchange for financial compensation. Read More..

B2B Tech News | 1 months ago      

You.com Raises $50 Million in Series B Funding to Expand AI Assistant Capabilities

The firm behind You.com, SuSea Inc., aims for a valuation of $700 million to $900 million. It is now wrapping up a $50 million Series B investment rou

The firm behind You.com, SuSea Inc., aims for a valuation of $700 million to $900 million. It is now wrapping up a $50 million Series B investment round to strengthen its position in the AI assistant industry. With 1 billion user inquiries handled since its start, You.com has demonstrated its increasing user engagement despite competition from IT behemoths like Microsoft and Google. The platform has changed its emphasis to stand out in a competitive market and evolved into an AI assistant that provides productivity features and internet search skills. You.com, led by CEO Richard Socher previously of Salesforce, uses sophisticated AI models to handle a variety of activities, from writing prose to answering technical questions. Read More..

B2B Tech News | 1 months ago      

Fisker Files for Chapter 11 Bankruptcy Amid Failed Deal Talks

Due to unsuccessful transaction talks with a giant carmaker, Fisker, a U.S. producer of electric vehicles EVs, filed for Chapter 11 bankruptcy protect

Due to unsuccessful transaction talks with a giant carmaker, Fisker, a U.S. producer of electric vehicles EVs, filed for Chapter 11 bankruptcy protection. This left the company exposed after spending a significant amount of money to launch the Ocean SUV in the U.S. and Europe. Fisker Group Inc. disclosed its $500 million to $1 billion in assets and $100 million to $500 million in liabilities in its Delaware bankruptcy case. After negotiations with a giant carmaker broke down in March, Fisker started looking for other restructuring alternatives. Fisker encountered sales, regulatory scrutiny, and financial access difficulties while producing over 10,000 vehicles in 2023—well below projections—and delivering just 4,700. These obstacles stemmed from the competitive EV market circumstances and worldwide supply chain disruptions. Read More..

B2B Tech News | 1 months ago      

Australias RBA Keeps Interest Rates Steady at 4.35% Amid Sluggish Economic Growth

In line with market forecasts, the Reserve Bank of Australia RBA kept interest rates at 4.35% during its June policy meeting. Even with unexpectedly m

In line with market forecasts, the Reserve Bank of Australia RBA kept interest rates at 4.35% during its June policy meeting. Even with unexpectedly modest wage growth and a 0.1% slowdown in economic growth in the first quarter, inflation has remained persistently high, barring the RBA from considering rate decreases in 2024. Citing conflicting recent economic indicators, the central bank underscored the need to maintain vigilance against inflation threats. Even while inflation hit a fivemonth high of 3.6% in April, efforts by the government, such as power subsidies, are expected to reduce pressure on the cost of living. Economists advise against raising interest rates too soon, claiming that concentrating too much on demand management in the face of deteriorating economic data and declining inflation may cause an unwarranted recession. Read More..

B2B Tech News | 1 months ago