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Kapture CX Launches AutoQA Revolutionizing Quality Assurance with AI Power

AutoQA is an AIpowered tool that Kapture CX has introduced to revolutionize traditional quality assurance in customer service. To improve agent perfor

AutoQA is an AIpowered tool that Kapture CX has introduced to revolutionize traditional quality assurance in customer service. To improve agent performance and customer experiences, AutoQA automates and analyses customer interactions across various channels. This process yields quick, datadriven insights. Thanks to this breakthrough, quality assurance is now an efficient, objective examination that uses AI and ML algorithms rather than a laborious, human approach. Contact centre managers will be able to concentrate on strategic projects rather than tactical duties thanks to AutoQA, according to COO Sanchit Sood. With the platforms hyperpersonalization feature, firms may alter the scoring factors and dashboards to suit their needs. AutoQAs extensive analytics assist in discovering areas for improvement, eventually boosting customer happiness, advocacy, and income. Read More..

B2B Tech News | 1 years ago          

Verizon Uses Generative AI to Retain 100,000 Customers, Says CEO Hans Vestberg

According to CEO Hans Vestberg, Verizon uses generative AI to connect consumers with the appropriate agents, anticipate the reason behind a call, and

According to CEO Hans Vestberg, Verizon uses generative AI to connect consumers with the appropriate agents, anticipate the reason behind a call, and shorten shop visits to retain 100,000 customers this year. The AI can anticipate call causes 80% of the time, with over 170 million calls each year, matching 60,000 call agents optimally. This programme intends to improve customer experience and lower churn, along with several other AIbacked customer service upgrades introduced earlier this year. With 70 million store visits a year and 145 million cellular retail connections by 2023, Verizon anticipates these AI improvements will increase profitability and reduce churn while protecting customer privacy on its network. Read More..

B2B Tech News | 1 years ago          

AMD Investigates Data Breach Claims by Cybercriminal Group "Intelbroker"

Advanced Micro Devices AMD declared that it is investigating allegations that a cybercriminal group called "Intelbroker" stole company data. The chipm

Advanced Micro Devices AMD declared that it is investigating allegations that a cybercriminal group called "Intelbroker" stole company data. The chipmaker is evaluating the incident and the possible consequences of the breach in close collaboration with law enforcement and an outside hosting partner. According to media sources, various sensitive data may have been compromised, including financial records, client databases, and information about upcoming products. Following the announcement, AMD shares saw a little decrease in extended trading. Read More..

B2B Tech News | 1 years ago          

Schneider Electric Unveils EcoStruxure for Life Sciences to Drive Pharma 4.0 Transition

Schneider Electric has introduced EcoStruxure for Life Sciences, a software solution intended to accelerate the shift to Pharma 4.0 by improving produ

Schneider Electric has introduced EcoStruxure for Life Sciences, a software solution intended to accelerate the shift to Pharma 4.0 by improving productivity and decarbonising the pharmaceutical industry. This IoTenabled system uses supply chains, manufacturing, intelligent facilities, and sustainability practices to reduce carbon emissions by 70%. It emphasises lowering Scope 1, 2, and 3 emissions while fostering circularity, process electrification, sustainability by design, green power, and water conservation. Some salient characteristics are realtime water tracking, process optimisation, integration of renewable energy, carbon capture, green hydrogen solutions, and collaborative robot utilisation. Data management is supported by the AVEVA PI System, which also offers operational insights and increased productivity. This launch aims to improve sustainability and assist the pharmaceutical business in meeting climate targets. Read More..

B2B Tech News | 1 years ago          

Oracle APEX Introduces AI Assistant for Natural Language Application Development

The company has included new AI functions with the most recent version of its lowcode development platform, Oracle APEX. With the APEX AI Assistant, d

The company has included new AI functions with the most recent version of its lowcode development platform, Oracle APEX. With the APEX AI Assistant, developers can now easily construct apps with conversational interfaces, generate SQL statements, execute oneclick debug adjustments, and use natural language prompts. This invention simplifies complicated code, allowing featurerich apps to be developed more quickly. A free feature of Oracle Database called Oracle APEX allows applications to be created 20 times faster with 100 times less code. With over 21 million apps developed and 850,000 developers utilising the platform worldwide, the AI improvements are intended to increase productivity, optimise development procedures, and offer cuttingedge features like conversational AI conversations and semantic searches for a more engaging user experience. Read More..

B2B Tech News | 1 years ago          

PakistanBased Group UTA0137 Targets Indian Government with Cyber Espionage Campaign

A 2024 cyber espionage effort targeting Indian government agencies has been connected to UTA0137, a potential threat actor with a base in Pakistan. Ac

A 2024 cyber espionage effort targeting Indian government agencies has been connected to UTA0137, a potential threat actor with a base in Pakistan. According to cybersecurity company Volexity, UTA0137 only infects Linux computers with the Golang malware DISGOMOJI. Discord is used for command and control using emojis in DISGOMOJI, a customised version of DiscordC2. Attack chains begin with spearphishing emails that download the DISGOMOJI payload and a lure document using a Golang ELF binary. DISGOMOJI can take orders from a Discord server and record host information. Using tools like Nmap, Chisel, and Ligolo for network scanning and tunnelling, UTA0137 also uses Zenity to steal passwords through social engineering. Volexity highlights the changing capabilities of DISGOMOJI. Read More..

B2B Tech News | 1 years ago          

Google Launches Gemini AI App in India, Supports Nine Indian Languages

Four months after its release in the United States, Google brought its AI smartphone app, Gemini, to India. In addition to English, the app is availab

Four months after its release in the United States, Google brought its AI smartphone app, Gemini, to India. In addition to English, the app is available in nine Indian languages Bengali, Gujarati, Kannada, Malayalam, Marathi, Tamil, Telugu, and Urdu. These languages allow users to communicate with AI support. Gemini has advanced experience analysing massive documents and complicated data with a context window of one million tokens. Gemini is available for Android users to download on the Play Store, and in a few weeks, the Google app will make Gemini available for iPhone users as well. Furthermore, Google is extending its AI capabilities through programmes like Gmail, YouTube, and the Android OS and incorporating Gemini into Google Messages. Read More..

B2B Tech News | 1 years ago          

Adobe Introduces AIPowered Image Creation and Editing in Acrobat via Firefly

AI breakthroughs from Adobe Firefly, including the ability to create and manipulate pictures inside PDFs, are now available in Adobe Acrobat. Beginnin

AI breakthroughs from Adobe Firefly, including the ability to create and manipulate pictures inside PDFs, are now available in Adobe Acrobat. Beginning on June 18, Acrobat users may create and modify pictures directly using text prompts. With conversational capabilities to generate content and extract insights across several document formats, the new Acrobat AI Assistant boosts productivity. Improved meeting transcript tools also offer action items and summarise essential points. These developments are intended to save production time, enhance document quality, and provide robust design tools without the requirement for artistic training. Adobe strongly emphasises data security, dependability, and openness when using AI to ensure user information is safe and the content produced by AI is reliable. Read More..

B2B Tech News | 1 years ago          



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1.  Global online sales are predicted to reach 22% of all retail sales in 2023.
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2.  Global tablet shipments are expected to hit 142 million by 2025, reports Statista.
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3.  Artificial Intelligence is expected to contribute $15.7 trillion to the economy by the year 2030.
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5.  Approximately 8 billion gadgets connect on the internet every day.
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