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Ozonetel Unveils CuttingEdge AIPowered CX Suite for Seamless Customer Experiences

Using LLMs and GenAI to provide a seamless customer experience across several digital channels, Ozonetel presents a range of AIdriven digital CX solut

Using LLMs and GenAI to provide a seamless customer experience across several digital channels, Ozonetel presents a range of AIdriven digital CX solutions. Combined with Ozonetels unified CX platform, it helps businesses plan customer journeys over SMS, phone, social media, and WhatsApp. Offering selfservice alternatives, digital conversational marketing, and field engagement with security in mind, the suite tackles issues of fragmented interactions and different vendor management in the digital realm. Digital conversational intelligence enables realtime insights and omnichannel capabilities for quicker service resolution, which are essential. Ozonetels Chief Product Officer, Prashanth Kancherla, emphasises the companys revolutionary role in boosting corporate growth. He cites examples of success from a variety of sectors. He stresses the importance of digital and AI in current consumer experiences. Read More..

B2B Tech News | 17 days ago

Dr. Reddy’s Laboratories Subsidiary Unveils Aurigene.AI Revolutionizing Drug Discovery with AI and ML

Aurigene.AI, an AI and MLassisted platform designed to accelerate drug development initiatives, is released by Aurigene Pharmaceutical Services Limite

Aurigene.AI, an AI and MLassisted platform designed to accelerate drug development initiatives, is released by Aurigene Pharmaceutical Services Limited, a division of Dr. Reddys Laboratories. Aurigene.AI is a platform that combines computeraided drug design CADD, generative and predictive AI models, and sophisticated physicsbased modelling. It includes 1.6 million verified bioassay data points and a library of 180 million chemicals, allowing customers to choose the proper methods. The platform guarantees data safety and scalability because it is hosted on Google Cloud. Aurigene.AI uses AI in conjunction with Aurigenes knowledge of chemical design and bioassays to speed up the creation of innovative treatments. It cuts the cycle time from chemical design to testing by 35%, as demonstrated by a case study. Dr Gayathri Ramaswamy notes their dedication to innovation. At the same time, CEO Akhil Ravi highlights how Aurigene.AI enhances their small molecule discovery capabilities, facilitati Read More..

B2B Tech News | 17 days ago

Tata AIA Life Insurance Teams Up with SAS to Navigate Regulatory Changes

Tata AIA Life Insurance has teamed up with SAS, a pioneer in AI and analytics, to comply with Indias version of IFRS 17 reporting standards, which are

Tata AIA Life Insurance has teamed up with SAS, a pioneer in AI and analytics, to comply with Indias version of IFRS 17 reporting standards, which are anticipated to be required by the Insurance Regulatory and Development Authority of India IRDAI. Modernising and improving technology is crucial for this shift, especially regarding risk and actuarial operations data capabilities. To meet these demands, SAS will work with Tata AIA to provide sophisticated reporting features, including drilldown capabilities that will make compliance more accessible and provide insurers access to comprehensive data for thorough financial disclosures and analysis. Recognised for its quality, SASs IFRS 17 solution was developed with industry practitioners. It will help Tata AIA navigate this drastically changing regulatory environment. Both sides are excited by the collaboration and highlight SASs promise to continue offering assistance after mere compliance, adding value to Tata AIAs business operations. Read More..

B2B Tech News | 17 days ago

OpenAIs DALLE 3 Unveils Enhanced Image Editing Tools and Style Suggestions

Renowned for its ability to generate images, OpenAIs DALLE receives significant updates to improve user experience and creativity. Users may immediate

Renowned for its ability to generate images, OpenAIs DALLE receives significant updates to improve user experience and creativity. Users may immediately modify created photos on web and mobile platforms thanks to ChatGPTs integrated image editing capabilities, which simplify the creative process. As DALLE transitions into its third generation, it now provides preset style recommendations, including woodcut and synth wave, to inspire users. The changes prioritise ease of use and streamline creating images, making them suitable for inexperienced and seasoned producers. However, there are issues with trusting AIgenerated content, which DALLE 3 addresses with watermarks and visible information. Maintaining tamperproof authentication is still a challenging task that calls for constant innovation. Read More..

B2B Tech News | 17 days ago

WhatsApp, Instagram, and Facebook Services Back Online After Widespread Outage

Facebook, Instagram, and WhatsApp have all returned to regular operations after a prolonged, widespread outage for around an hour. In India, WhatsApp�

Facebook, Instagram, and WhatsApp have all returned to regular operations after a prolonged, widespread outage for around an hour. In India, WhatsApp—owned by Meta—saw a significant interruption, as reported by nearly 30,000 users on the outage tracker Downdetector. Instagram users also experienced issues accessing the applications due to the outage, which led to the trending of the hashtag #WhatsAppDown. Around 1120 PM, the outage started, affecting WhatsApps call, update, and community capabilities. Comparable disturbances were noted worldwide, with more than 23,000 reports about WhatsApp alone and Facebook and Messenger outages in different regions. Read More..

B2B Tech News | 17 days ago

Settlement Reached Google to Overhaul Chromes Incognito Mode Privacy

A misconfiguration problem on the OWASP Foundations old Wiki web server in late February 2024 resulted in a data leak affecting member resumes from 20

A misconfiguration problem on the OWASP Foundations old Wiki web server in late February 2024 resulted in a data leak affecting member resumes from 2006 to 2014. Names, contact information, and other personal data were exposed. Promptly, the Foundation secured the server, cleared the cache, and asked to be removed from the Web Archive. Most of those impacted are no longer connected to OWASP, and the compromised information is outdated. OWASP will reach out to those whose details are still up to date, cautioning against unwanted correspondence. In general, those impacted are advised to exercise an everyday sense of care regarding privacy. Read More..

B2B Tech News | 17 days ago

Breaking New Ground Apple Introduces ReALM Language Model for Improved Chatbot Interpretation

ReALM, a big language model developed by Apple researchers, is said to beat OpenAIs GPT4 on some benchmarks. For chatbots to read unclear language, re

ReALM, a big language model developed by Apple researchers, is said to beat OpenAIs GPT4 on some benchmarks. For chatbots to read unclear language, reference resolution is a critical task that ReALM seeks to comprehend. It discerns between conversational, background, and onscreen elements to effectively understand user inquiries. ReALM significantly outperforms GPT4 with bigger models, and the article shows this by reaching a performance close to or better than GPT4. ReALM performs far better than GPT4 when given screenshots and written prompts. ReALM performs well in this benchmark, but its too soon to say that its better than anything else. Apples integration plans for ReALM into iOS and macOS still need to be discovered despite its potential advances. Read More..

B2B Tech News | 17 days ago

Telegram Business Unveils New Features for Enhanced Customer Communication

Several new capabilities have been added to Telegram company to improve consumer and company communication. These features are now free for Premium us

Several new capabilities have been added to Telegram company to improve consumer and company communication. These features are now free for Premium users to use. Companies may use customisable start pages to welcome clients, show off their location and business hours, and expedite conversation with speedy answers. Chat tags and folders allow for structured talks, while automated welcome and away messages guarantee constant communication. Additionally, companies may include Telegram bots for automatic message processing and create direct chat links for more straightforward client interaction. These features enhance customer service and make businessconsumer interactions more seamless. Read More..

B2B Tech News | 17 days ago

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